Frequently Asked Questions
Orders and payment
Which payment methods do you accept?
The payment methods available for your country are shown at checkout. Every payment is encrypted and processed by a trusted payment provider; we never see or store your full card details.
In which currency will I be charged?
Our prices are set in US dollars. You can display prices in your local currency; the final amount is confirmed at checkout before you pay.
Can I change or cancel my order?
Yes, free of charge within 12 hours of ordering or at any time before shipment. Email us with your order number.
Shipping
How much does shipping cost?
Standard tracked shipping is free on every order.
How long will delivery take?
Orders are processed within 1 to 3 business days. Delivery usually takes 7 to 12 business days to the United States, Canada, the United Kingdom and the European Union, and 10 to 20 business days to other destinations. See our Shipping Policy for details.
How do I track my order?
You receive a tracking number by email as soon as your order ships. Contact us at any time for an update.
Will I pay customs duties?
Orders shipped outside the United States may be subject to import duties and taxes set by your country, payable by the recipient.
Returns and refunds
What is your return policy?
You can return most items within 30 days of delivery. Damaged, defective or wrong items are replaced or refunded at no cost to you. See our Refund Policy.
When will I receive my refund?
Approved refunds are issued to your original payment method within 5 business days.
About us
Who operates Insight Wave?
Insight Wave is operated by Insight Atlantic LLC, 30 N Gould St Ste R, Sheridan, WY 82801, United States. Learn more on our About Us page.
How can I contact you?
Email contact@insight-experts.org or use our contact page. We reply within one business day.