Refund policy

Refund and Return Policy

We want you to be fully satisfied with your purchase from Insight Wave, a store operated by Insight Atlantic LLC. If something is not right, this policy explains what we will do.

30-day returns

You may return most items within 30 days of delivery for a refund. Items must be unused, in their original condition and packaging, with proof of purchase.

How to start a return

Email contact@insight-experts.org with your order number and the item you wish to return. We will reply within one business day with the return address and instructions. Parcels sent back without prior contact cannot be processed.

Damaged, defective or wrong items

If your item arrives damaged, defective or different from what you ordered, email us a photo within 7 days of delivery. We will send a free replacement or issue a full refund, including shipping, and you will not need to pay for any return.

Late Christmas deliveries

If an order placed before the Christmas deadline shown in our Shipping Policy arrives after December 24 and you no longer want it, you can return it for a full refund, including return shipping.

Items that cannot be returned

For hygiene reasons, personal care items (such as body trimmers) and opened consumable or seasonal items (such as opened advent calendars) cannot be returned unless they are defective. Gift cards are not refundable.

Return shipping costs

For returns that are not due to our error, return shipping is paid by the customer. We recommend a tracked service, as we cannot be responsible for returns lost in transit.

Refunds

Once your return is received and inspected, we will email you to confirm approval. Approved refunds are issued to your original payment method within 5 business days. Depending on your bank or card issuer, the amount can take up to 10 business days to appear.

Order cancellations

You can cancel your order free of charge within 12 hours of placing it, or at any time before it ships. Email us with your order number.

European Union and United Kingdom customers

If you live in the EU or the UK, you also have a statutory right to withdraw from your purchase within 14 days of delivery without giving a reason. This policy does not limit any rights you have under the consumer law of your country.

Contact

Insight Atlantic LLC (Insight Wave), 30 N Gould St Ste R, Sheridan, WY 82801, United States. Email: contact@insight-experts.org.